Cobweb Solutions Ltd - Notice history

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Notice history

View current status

Nov 2025

NOV20
Global Relay Scheduled Maintenance
CompletedMaintenance794 hours 24 minutes
  • CompletedDecember 23, 2025 at 11:54 AMUTC
    Maintenance has completed successfully.
  • PlannedNovember 20, 2025 at 9:30 AMUTC

    Description: A backend system upgrade to support Global Relay services.

     

    Customer Impact: During this maintenance period, archived websites will not be crawled. Upon completion of this maintenance, archived websites will resume being crawled. All websites will be archived as normal.

Cloud Market - Modifying Microsoft Services
ResolvedDegraded performance4 hours 17 minutes
  • ResolvedUTC
    This incident has been resolved.
  • IdentifiedUTC

    Good afternoon,

    We’re aware of an issue preventing users from modifying Microsoft services.

    Our control panel vendor are investigating this as a priority. We apologise for any inconvenience caused.

Cloud Market Issues
ResolvedMajor outage7 hours 21 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    Our control panel vendor have successfully tested and released the fix for this issue. 

    Please ensure you clear your browser cache or try a different browser to ensure there is no caching issues. 

    If you are still having issues, please contact us and let us know.

  • InvestigatingUTC

    We're aware of login issues affecting users navigating to the 'Manage' page within Cloud Market. Our control panel vendor are investigating this as a priority. We apologise for any inconvenience caused.

Cloud Market Access Issues
ResolvedDegraded performance18 hours 53 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    After further investigation, we're starting to see remediation with the login issues for Cloud Market.

    We’ll continue to monitor this and provide further updates.

  • InvestigatingUTC

    We're aware of issues accessing and navigating Cloud Market. This is being investigated by our control panel vendor as a priority.

Oct 2025

OCT30
Acronis Scheduled Maintenance - Acronis Cyber Cloud 25.10 release Data Center Maintenance
CompletedMaintenance3 hours
  • CompletedOctober 30, 2025 at 10:00 PMUTC
    Maintenance has completed successfully
  • In progressOctober 30, 2025 at 7:00 PMUTC
    Maintenance is now in progress
  • PlannedOctober 30, 2025 at 7:00 PMUTC

    The Acronis Team will be conducting some scheduled maintenance in the in the France and UK (EU1) data center.

    Maintenance details: Acronis Cloud Team will update Acronis Cyber Cloud to the latest 25.10 release.

    Services impact: Acronis Services may become unavailable for up to 2 hours during the activity.

    Affected by maintenance: Files Cloud, DR Cloud, Notary, Acronis Cyber Protect Cloud

OCT30
Wavenet Portal Maintenance
CompletedMaintenance4 hours
  • CompletedOctober 30, 2025 at 11:00 PMUTC
    Maintenance has completed successfully
  • In progressOctober 30, 2025 at 7:00 PMUTC
    Maintenance is now in progress
  • PlannedOctober 30, 2025 at 7:00 PMUTC

    Wavenet Maintenance Reference: PEW2025-99

    Summary: TeamsLink Portal Service Maintenance.

    Start Date & Time: 30/10/2025 @ 19:00 BST

    End Date & Time: 30/10/2025 @ 23:00 BST

    Priority: HIGH

    Impact: Wavenet will be carrying out maintenance work on the TeamsLink Portal services. During this time changes made in the TeamsLink Portal should be considered at risk.

    Service Affected: TeamsLink Portal.

    Anticipated Downtime: TeamsLink will continue to route PSTN calls as expected. TeamsLink Portal services may not apply changes during this window.

    TeamsLink Pro Agents can access their Agent Dashboards by browsing to https://pro.teamslink.co.uk or can use the short dial codes below for managing queue presence during this time.

    *1- Log In/Log Out to Call Queue

    *2- Break

    *3- Busy

    *4- Finish Wrap up (This option is only available when agent is in Wrap Up)

    *5- To Extend Wrap up (This option is only available when agent is in Wrap Up)

OCT30
Acronis Scheduled Maintenance - Acronis Cyber Cloud 25.10 release
CompletedMaintenance4 hours
  • CompletedOctober 30, 2025 at 10:00 PMUTC
    Maintenance has completed successfully
  • In progressOctober 30, 2025 at 6:00 PMUTC
    Maintenance is now in progress
  • PlannedOctober 30, 2025 at 6:00 PMUTC

    The Acronis Team will be conducting some scheduled maintenance in the in the Global Router data center.

    Maintenance details: Acronis Cloud Team will update Acronis Cyber Cloud to the latest 25.10 release.

    Services impact: Login via cloud.acronis.com, trueimage.acronis.com and baas.acronis.com will be unavailable for up to 30 minutes.

    Affected by maintenance: Global Router

Acronis Cyber Cloud datacenter partially degraded - EU1
ResolvedDegraded performance6 hours 14 minutes
  • ResolvedUTC

    The Acronis Team have advised that Acronis Cyber Protect Cloud in the France and UK (EU1) data center is now resolved.

  • InvestigatingUTC

    The Acronis Team have advised that Acronis Cyber Protect Cloud in the France and UK (EU1) data center is degraded. The Acronis Cloud team are working on the issue resolution and will provide a further update as soon as possible.


    Incident details:  Acronis Operations Team has determined a server issue and is actively working on it at this time.


    Affected by incident: Files Cloud, DR Cloud, Web Restore, Backup and/or Restore operations, Disaster Recovery as a Service, C2C, Acronis Cyber Protect Cloud, Perception Point Console


    Not affected by incident: Notary, Acronis Cyber Protect Cloud

    We apologise for the inconvenience this is causing.

Data center incident - Acronis Web Restore, Acronis Cyber Protection console, Acronis Files Cloud, Management console are partially degraded
ResolvedDegraded performance7 hours 13 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    We have had confirmation from Acronis that the issue is now resolved, and users should now be able to log into the Management Console again.

    We have tested and confirmed that users can access the portal, and we will continue to monitor to ensure this remains accessible.

    If you continue to experience issues logging into the Acronis Management Portal, please try clearing your browser cache, or using an incognito/private browser session. If after doing this, you are still unable to login to the portal, please raise a new ticket with our Service Desk team, so that they can investigate this further for you.

    Kind regards,

  • InvestigatingUTC

    We would like to notify you that Acronis Cyber Protect Cloud in the France and UK (EU1) data center is degraded. Acronis Cloud team is working on the issue resolution and will keep notifying you on the service status.

    Service impact: Some customers might be unable to reach Acronis Web Restore, Acronis Cyber Protection Console, Acronis Files Cloud and Management Console.
    Affected by incident: Files Cloud, Web Restore, Acronis Cyber Protection console, Management console

    Not affected by incident: DR Cloud, Notary, Acronis Cyber Protect Cloud

Sep 2025

SEP23
A backend system upgrade to support Global Relay services.
CompletedMaintenance4 hours
  • CompletedSeptember 23, 2025 at 8:00 PMUTC
    Maintenance has completed successfully
  • In progressSeptember 23, 2025 at 4:00 PMUTC
    Maintenance is now in progress
  • PlannedSeptember 23, 2025 at 4:00 PMUTC

    During this maintenance period, messages will be queued for the Microsoft Teams data type. Upon completion of this maintenance, all queued messages will be ingested into the Archive.

Acronis Management Console is partially degraded
ResolvedDegraded performance4 hours 40 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    Acronis have implemented a fix for the Acronis Cyber Protect Cloud France and UK (EU1) data center.

    We're currently monitoring the situation to ensure the issue is resolved.

  • InvestigatingUTC

    Acronis have advised that Acronis Cyber Protect Cloud in the France and UK (EU1) data center is degraded. The Acronis Cloud team is working on resolving the issue and will provide a further update as soon as possible.

SEP1
Cobweb Billing Platform Changes
CompletedMaintenance

  • We are transitioning to a new billing system, which may result in some changes to the way your invoices appear. Please review our FAQs for more information: https://cobweb.com/billingfaqs

    September 01, 2025 at 7:00 AMUTC

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