Cobweb Solutions Ltd - Notice history

All systems operational

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Exclaimer Cloud - Operational

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LetSignIt - Operational

Microsoft 365 - Operational

Microsoft Azure - Operational

Microsoft Teams Phone - Operational

Mimecast - Operational

Wavenet - Operational

Global Relay - Operational

Acronis - Operational

Cloud Market - Operational

Cobweb Home - Operational

99.95% uptime
Mar 2026 · 100.0%Apr · 100.0%May · 99.85%

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Coretek Cloud - Operational

100.0% uptime
Mar 2026 · 100.0%Apr · 100.0%May · 100.0%

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Notice history

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May 2026

Orders for Microsoft Services not Completing
ResolvedMajor outage6 hours 49 minutes
  • ResolvedUTC
    This incident has been resolved.
  • InvestigatingUTC

    Good morning,

    We've had a number of reports of orders showing as complete with our control panel vendor but not showing up in the associated Microsoft tenancies.

    There is currently a outage impacting Azure in certain regions that we believe to be causing orders to be stuck in a pending side within Microsoft's system.

    As soon as we have further info on this, we will let you know.

Cobweb.com Unavailable
ResolvedMajor outage1 hour 6 minutes
  • ResolvedUTC
    This incident has been resolved.
  • InvestigatingUTC

    cobweb.com is currently showing a 503 error.

    It's currently with our Website Development team to look into.

Cloud Market - Page Loading Issues
ResolvedMajor outage117 hours 53 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    We’ve had a number of reports that the steps below are resolving blank page issues when logging into and navigating Cloud Market.

    Please try the following:

    1. Open Command Prompt

    2. Run: ipconfig /flushdns

  • InvestigatingUTC

    We’re aware of multiple reports of partners seeing blank pages when logging into and navigating Cloud Market.

    Our control panel vendor are treating this as a priority and are actively investigating. We’ll share an update as soon as we know more.

Apr 2026

TeamsLink Portal & Dashboards Unreachable
ResolvedMajor outage1034 hours 54 minutes
  • ResolvedUTC
    This incident has been resolved.
  • IdentifiedUTC

    Wavenet have identified an issue with Azure hosted services that is impacting TeamsLink services. They are actively working with Microsoft to restore services as a matter of highest priority and will share further updates as soon as they become available.

  • InvestigatingUTC

    Major Incident Reference: N2026-001

    Services affected: TeamsLink Portal and Pro Dashboards

    Problems Reported: TeamsLink portal erroring when signing in.

    Priority: HIGH

    3rd Party: N/A

    Next Update: 9:00am BST

    Additional information for TeamsLink Pro users:

    Short dial codes can be used by Agents to change their presence status (see below):-

    *0 - This will take you to the full menu

    Below shows you the direct shortcuts to the menu:

    *1- Log In/Log Out to Call Queue

    *2- Break

    *3- Busy

    *4- Finish Wrap up (This option is only available when agent is in Wrap Up)

    *5- To Extend Wrap up (This option is only available when agent is in Wrap Up)

Mar 2026

Microsoft 365 orders stuck in a submitted state
ResolvedMajor outage62 hours 41 minutes
  • ResolvedUTC

    We are pleased to confirm that all pending orders have now been completed successfully.

  • InvestigatingUTC

    We’re aware of an issue where some Microsoft 365 orders are stuck in a 'Submitted' state.

    Our control panel vendor are investigating this as a priority and will share an update shortly.

Unable to log into Cloud Market
ResolvedMajor outage17 hours 49 minutes
  • ResolvedUTC
    This incident has been resolved.
  • InvestigatingUTC

    We are aware of an issue in which users are unable to login to the Cloud Market, as when you enter your username, you receive the error "Login failed. Please try again later."

    Our control panel vendor are investigating this at high priority, and we will aim to provide a further update as soon as possible.

    We apologise for the inconvenience this will be causing.

Issues with Modifying Microsoft 365 orders
ResolvedMajor outage1 hour 34 minutes
  • ResolvedUTC
    This incident has been resolved.
  • InvestigatingUTC

    We’re aware of an issue causing a 500 error when modifying Microsoft 365 orders. Our Control Panel Vendor are treating this as a priority and are actively working on a fix.

     

    We apologise for the inconvenience and appreciate your patience.

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