Notice history

Resolved
June 05, 2025 at 4:21 PM
Resolved
June 05, 2025 at 4:21 PM
Orders are now processing at a much quicker rate and the incident has now been resolved.
Identified
June 05, 2025 at 10:45 AM
Identified
June 05, 2025 at 10:45 AM
Our control panel vendor are continuing to work on this issue, a solution has been identified and will be applied to the platform today.
Monitoring
June 05, 2025 at 8:03 AM
Monitoring
June 05, 2025 at 8:03 AM
Orders are gradually processing but still experiencing heavy delays. Our control panel vendor are continuing to work on the solution.
Identified
June 04, 2025 at 2:45 PM
Identified
June 04, 2025 at 2:45 PM
The issue has been identified and our control panel vendor are continuing to implement a solution
Investigating
June 03, 2025 at 11:00 AM
Investigating
June 03, 2025 at 11:00 AM
We are aware of a delay provisioning orders placed through our CORE Marketplace, our control panel vendor are investigating with urgency and a further update will follow shortly

Acronis Cyber Cloud infrastructure maintenance - 8 May @05:30 am

Completed
May 08, 2025 at 5:00 AM
Completed
May 08, 2025 at 5:00 AM
Maintenance has completed successfully
In progress
May 08, 2025 at 4:30 AM
In progress
May 08, 2025 at 4:30 AM
Maintenance is now in progress
Planned
May 08, 2025 at 4:30 AM
Planned
May 08, 2025 at 4:30 AM
Acronis Cloud Team notifies:
Planned maintenance in the Global Router data center !

Maintenance details: Acronis Cloud Team will carry on an infrastructure activity for an overall better quality of the provided Acronis services.

Affected by maintenance: Files Cloud, DR Cloud, Notary, Web Restore, Acronis Cyber Protection console, Management console

Services impact: Acronis services will become unavailable for up to 30 min during the activity. Login via cloud.acronis.com will be unavailable for up to 10 minutes.

Completed
May 06, 2025 at 10:30 PM
Completed
May 06, 2025 at 10:30 PM
Maintenance has completed successfully
In progress
May 06, 2025 at 6:30 PM
In progress
May 06, 2025 at 6:30 PM
Maintenance is now in progress
Planned
May 06, 2025 at 6:30 PM
Planned
May 06, 2025 at 6:30 PM
Acronis Cloud Team notifies about planned maintenance in the France and UK (EU1) data center

Maintenance total duration: 4h

Maintenance details: Acronis Cloud Team will update Acronis Cyber Cloud to the latest 25.04 release.

Affected by maintenance: Files Cloud, DR Cloud, Notary, Acronis Cyber Protect Cloud

Services impact: Acronis Services may become unavailable for up to 2 hours during the activity.

Completed
April 30, 2025 at 2:00 PM
Completed
April 30, 2025 at 2:00 PM
Maintenance has completed successfully
In progress
April 30, 2025 at 6:00 AM
In progress
April 30, 2025 at 6:00 AM
Maintenance is now in progress
Planned
April 30, 2025 at 6:00 AM
Planned
April 30, 2025 at 6:00 AM
Acronis planned maintenance in the European (FRA2) data center

Maintenance details: Acronis Storage team will carry on a infrastructure maintenance during which the storage cluster fra2-acs4 will be refreshed for an overall better quality of the provided Acronis services.

Affected by maintenance: Files Cloud, DR Cloud, Backup and/or Restore operations

Services impact: There is no expected impact on Acronis service, but in some rare circumstances the Backup and restore operations can experience a significant performance degradation, Files cloud operations can be delayed and Web console can become unavailable for brief periods.

Apr 2025 to Jun 2025

Cobweb Solutions Ltd - Notice history