Cobweb Solutions Ltd - Notice history

Major Incident Reference: N2026-001

Services affected: TeamsLink Portal and Pro Dashboards

Problems Reported: TeamsLink portal erroring when signing in.

Priority: HIGH

3rd Party: N/A

Next Update: 9:00am BST

Additional information for TeamsLink Pro users:

Short dial codes can be used by Agents to change their presence status (see below):-

*0 - This will take you to the full menu

Below shows you the direct shortcuts to the menu:

*1- Log In/Log Out to Call Queue

*2- Break

*3- Busy

*4- Finish Wrap up (This option is only available when agent is in Wrap Up)

*5- To Extend Wrap up (This option is only available when agent is in Wrap Up)

We’re aware of an issue where some Microsoft 365 orders are stuck in a 'Submitted' state.

Our control panel vendor are investigating this as a priority and will share an update shortly.

We are aware of an issue in which users are unable to login to the Cloud Market, as when you enter your username, you receive the error "Login failed. Please try again later."

Our control panel vendor are investigating this at high priority, and we will aim to provide a further update as soon as possible.

We apologise for the inconvenience this will be causing.

We’re aware of an issue causing a 500 error when modifying Microsoft 365 orders. Our Control Panel Vendor are treating this as a priority and are actively working on a fix.

We apologise for the inconvenience and appreciate your patience.

We're aware of an issue with Microsoft 365 orders are not completing. Our control panel vendor treating this as a priority to fix this.

We’re sorry for the inconvenience and appreciate your patience while they resolve this.