Cobweb Solutions Ltd - Wavenet major outage – Incident details

Monitoring [Resolved]

We have witnessed a vast improvement across TeamsLink Pro dashboards post service restoration.

There may be some visual errors on dashboards while services continue to catch up.

If any visual issues persist - we recommend agents change their status twice, cycling out any incorrect status showing on the dashboards. This can also be actioned by a 'Supervisor'.

We will continue to monitor the stability of all TeamsLink services over the next 48 hours.

Update 2: We have restored a number of TeamsLink services and continue to work on the remaining outstanding issues at the highest priority. We will continue to provide updates as these services are restored.

TeamsLink General:
Inbound and Outbound PSTN calling has been restored.
TeamsLink Portal access has been restored .

TeamsLink Pro:
Dashboards should be considered as offline as information shown here is currently incorrect.
Presence changes from the portal and reporting should be considered as offline
Short dial codes should be used to change Agent presence status (see below):-
 

*0 - This will take you to the full menu

Below shows you the direct shortcuts to the menu:

*1- Log In/Log Out to Call Queue

*2- Break

*3- Busy

*4- Finish Wrap up (This option is only available when agent is in Wrap Up)

*5- To Extend Wrap up (This option is only available when agent is in Wrap Up)